Privacy Policy

Last updated: May 1, 2025

Welcome to Respondr a product of Teleproject Srl.

This Privacy Policy describes how Teleproject Srl (“Teleproject,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you use our applications and services, including Respondr and Respondr Pro (our version designed for business customers). It also explains your rights and choices concerning your personal data.

Our Privacy Policy is offered solely in English and Italian languages to guarantee legal accuracy and coherence.

By using our apps, websites, or contacting us, you agree to this Privacy Policy.

Who We Are

Respondr and Respondr Pro are developed and managed by:

Teleproject Srl

Via Aurelia Sud, snc

19021 Arcola (SP), Italy

VAT: IT01166900116

Certified Email: [email protected]

Email: [email protected]

We are committed to respecting your privacy and protecting your data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and other international standards.

Scope of This Policy

This policy applies to all individuals who interact with our services, including app users, website visitors, and customer representatives.

For Respondr Pro clients, if you are using our services through an employer or organization, please note that your data may also be subject to the organization’s own privacy practices. In such cases, we process your data on their behalf and recommend referring to their internal privacy documentation.

What Information We Collect

We collect different types of information depending on how you interact with our services.

Information You Provide

When you create an account, we collect your name, email address, password, and optional data such as your phone number or organization name (especially for Respondr Pro). If you contact support or our sales team, we’ll collect your contact details and any other information you provide in your request, including files or screenshots.

You may also provide optional access to your device’s microphone, camera, photos, or contacts—this allows you to send audio messages, attach images, or invite other users. Location sharing is only active if you explicitly allow it and is used for features such as sharing your position with team members or within a channel.

Information Collected Automatically

When you use our apps or websites, we collect technical data such as your IP address, browser type, device information (model, operating system), session timestamps, error logs, and how you interact with the features.

If you consent to it, we may also collect data through cookies and similar technologies to understand how visitors use our websites and apps and to offer a better user experience.

We do not record or permanently store the content of your private voice communications. Temporarily undelivered messages are retained only for a short period before being automatically deleted. However, if you are using Respondr Pro, your organization may choose to record or retain audio messages, location data, photos, and other usage metrics. For more information, please contact your organization’s Data Protection Officer.

How We Use Your Information

We use your personal information to provide, maintain, and improve our services, including:

- Creating and managing your account

- Connecting you to the nearest server for performance optimization

- Enabling communication features such as voice messages and team collaboration

- Offering support and resolving issues

- Customizing your experience and improving usability

- Sending administrative messages, such as service updates or changes to policies

- Delivering optional promotional communications (if you’ve opted in)

- Ensuring the security and integrity of our systems

- Complying with legal obligations and protecting rights

For Respondr Pro clients, administrators may access some user-related data for operational or compliance purposes (such as team activity logs or device status).

We will only use your location, contact list, or media files if you have explicitly granted permission through your device settings.

Legal Basis for Processing

Our processing of your data is based on one or more of the following legal grounds:

- Your consent, where required (e.g., for analytics or marketing)

- The performance of a contract (e.g., to provide our services)

- Our legitimate interests (e.g., fraud prevention, product improvement)

- Compliance with legal obligations

How We Share Information

We may share your personal data with trusted third-party service providers that help us operate our services. These include cloud storage providers, analytics tools, support platforms, and payment processors.

We do not sell your data. We do not share your text messaging information or contact list with third parties for marketing purposes.

In specific cases, your data may also be shared:

- With other users when you join a shared channel or workspace

- With advertising partners (only for Respondr, not Respondr Pro) if you have agreed to receive targeted ads

- With legal authorities, if required by law or to protect our rights

- During a business restructuring or acquisition, in compliance with applicable law

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve potential disputes.

Your account data is stored while your account remains active and for a limited period after deactivation. Voice messages are never stored permanently—if a message cannot be delivered immediately, it is temporarily retained for up to 30 days before automatic deletion.

For users of Respondr Pro, any location history or related data is managed in accordance with your organization’s internal privacy policy. If no specific policy is defined, we apply a maximum retention period of 6 months. Please note that while we do not record or archive private voice communications, organizations using Respondr Pro may choose to record or store voice messages, location data, media files, and other usage metrics. For detailed information, contact your organization’s Data Protection Officer.

You may request the deletion of your personal data at any time by contacting us.

Your Privacy Rights

Depending on your location, you may have the right to:

- Access your personal data

- Correct inaccurate or incomplete data

- Delete your personal data

- Restrict or object to processing

- Receive your data in a portable format

- Withdraw any consent you’ve given

- Opt out of personalized ads or cookies

- File a complaint with a data protection authority

You can exercise these rights by contacting us at [email protected]. We may need to verify your identity before acting on your request.

Your Choices and Controls

You have control over how your information is used:

- Marketing communications: You can unsubscribe from promotional emails at any time.

- Cookies: You can manage or disable cookies through your browser settings.

- Location services: You can disable location access through your mobile settings.

- Contact syncing: You can stop syncing contacts at any time within your app preferences.

These choices will not affect your ability to use the essential features of our services.

Security Measures

We take security seriously and use technical and organizational safeguards to protect your information, including encryption, access controls, and secure data transmission.

However, no system can guarantee 100% security. We encourage you to use strong passwords and to avoid sharing sensitive information over unsecured networks or public channels.

Children’s Privacy

Our services are not designed for or intended to be used by children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or website. You can always find the latest version on this page. Continued use of the services after changes take effect constitutes acceptance of the new policy.

International Data Transfers

Be aware that your information may be transferred to and processed in other countries, including those that may not offer the same level of data protection.

When we transfer data internationally, we implement safeguards such as standard contractual clauses or work with providers certified under appropriate frameworks to ensure your data is handled securely and lawfully.