What does the free plan include?

The free plan includes 2 users, administrator included, and 1 intercom channel, with the iOS and Android apps and the browser console. It never expires and needs no credit card. For more users and more channels you can contact us; connecting radios needs a dedicated installation instead.

How is the voice protected?

Voice and messages travel encrypted between the app, the console and the server: TLS 1.3 on every connection, and AES-128-GCM on audio sent over UDP. Saved messages are encrypted at rest with AES-256, and so are recordings with Business and Enterprise. The server decrypts the audio because it has to relay it to the channel members. With Enterprise the server is dedicated, and the data stays in the country you choose or in your own network.

Can I add radios later?

Yes, with the Enterprise plan. Connecting radios needs a dedicated server, on premise or in the cloud, and a gateway for each network. The apps stay the same, and intercom channels keep working next to the radio channels.

Your team talks over push-to-talk even without radios.

An intercom channel is a Respondr channel with no radio behind it: the server relays the voice between the people using the app and those using the browser console. You can create your workspace, invite your team and be talking within minutes, over Wi-Fi, LTE and 5G.

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Respondr Mobile on an iPhone, Harbour Ops channel: the user holds the PTT button, which turns green while transmitting, then receives Sara Engel; back on the channel list, where Jonas Weber is talking, the user opens Harbour Ops again.

01. Console

The control room is in the browser.

The control room sees every channel, who is talking and where the team is on the map. From the same console the administrator creates channels in seconds and manages users, permissions and devices. There is nothing to install.

Channels, users and permissions in one console

GPS positions of the team on the map

MFA, SSO and account lockout

The browser console shows Emma Kovac’s man-down alarm pinned above the Control Room, Fire & Rescue and Medical Team intercom channels of the Emergency tab. On the right the map marks her position, with a card giving her coordinates and the time of the last update.

02. Channels

Every team has its own channel.

Each team talks on its own intercom channel. Whoever presses the button talks and the others listen, one at a time, and the talker’s name shows on every screen. You can give every user their own audio priority.

No gateway and no radio to connect

Audio priority for every user

Channels grouped by site or by shift

On an Android phone the Channels tab lists five connected intercom channels, Control Room, Fire & Rescue, Harbour Ops, Medical Team and Terminal Security, each with its number of users online.

03. Chat and calls

You can message the channel and call a colleague.

In intercom channels and direct messages you can send text, photos, documents and your position. For a private conversation, the voice call comes in just like a phone call.

Photos, documents and position in the chat

One-to-one calls

Edit, delete and reply to messages

In the Contacts tab of the app on iPhone, contacts are grouped by letter under the search field: Ambulance 2, Anton Berg, Daniel Moreau and Fire Engine 1 are online, Clara Jansen, Emma Kovac and Follow-me Car are offline, and the contacts you can call carry a call button.

04. Emergencies

The alarm reaches the whole team.

When someone sends an SOS, an emergency channel opens: everyone hears their voice and sees their position, and anyone can answer. The man-down alarm uses the phone’s own sensors and starts with a pre-alarm the user can cancel; the administrator switches it on for the whole organization.

SOS with live audio and position

Man-down with no extra hardware

The alarm is acknowledged from the console

On an Android phone the red SOS row of Lea Dubois is pinned at the top of the list, above five connected intercom channels: Control Room, Fire & Rescue, Harbour Ops, Medical Team and Terminal Security.

How it compares with physical radios

Range
Physical radios
Depends on the transmitter and on the repeaters installed.
App with intercom channels
Wherever the phone has 4G, 5G or Wi-Fi coverage.
Without a mobile network
Physical radios
They keep working with no network at all.
App with intercom channels
It needs mobile coverage or Wi-Fi.
License
Physical radios
Professional frequencies need a license.
App with intercom channels
It needs a SIM with a data plan or Wi-Fi.
Who is talking
Physical radios
You recognize the voice, or the radio ID on digital networks.
App with intercom channels
The talker’s name shows on everyone’s screen.
Beyond voice
Physical radios
Digital networks carry short text messages or GPS positions.
App with intercom channels
The channel carries text, photos, documents and position.

	Physical radios	App with intercom channels
Range	Depends on the transmitter and on the repeaters installed.	Wherever the phone has 4G, 5G or Wi-Fi coverage.
Without a mobile network	They keep working with no network at all.	It needs mobile coverage or Wi-Fi.
License	Professional frequencies need a license.	It needs a SIM with a data plan or Wi-Fi.
Who is talking	You recognize the voice, or the radio ID on digital networks.	The talker’s name shows on everyone’s screen.
Beyond voice	Digital networks carry short text messages or GPS positions.	The channel carries text, photos, documents and position.

Frequently asked questions

It is a Respondr channel with no radio behind it. The server relays the voice between the users of the app and of the console, one at a time, and the channel also carries text, photos, documents and position. A radio channel, by contrast, is linked to a gateway. In the dispatcher both kinds are handled the same way and can be patched together.

What you need to start

A phone and a data connection are enough. You do not need radios, gateways or installations.

A phone

An iOS or Android phone, or an Android PoC radio, with the Respondr app.

A data connection

4G or 5G coverage, or Wi-Fi.

Your team is talking within minutes.

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